Can I add sleeves or suggest any changes to an outfit?
Customer satisfaction is our top priority & we are famous for our custom orders. We can certainly make changes to your outfit. You can place a special order with our online specialist & Designer consultant to place your order. You can suggest us your sleeves, neckline, hem, trouser or any other changes that you have in mind. You can tell us about the changes by email or phone and our team of designers will review your changes and get back to you with expert recommendations. We’ll, at the same time, let you know whether your custom changes are cost affective or these can be made at the outfit cost.
Defected Items?
We have strict control of inspection and quality checking. There is always a re-check of each and every single piece before dispatching it to the customer. We will send you the pictures for the final approval of the dress before shipping it. However it is our full responsibility to send you a non defected dress.
I plan to place my order soon can you tell me what measurements do you need?
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.
It is customer’s responsibility to provide us with the exact measurements.
I don't know what my measurements are can I suggest my size?
Simply tell us what size do you wear and we’ll make your outfit keeping the ready-to-wear sizes in mind.
I have placed my order, now what's next?
Your order will be reviewed by our design consultants team. We will contact your though email or phone to reconfirm your measurements and additional notes so that we can process your order quickly.
I plan to place a large order, can I get any discount?
If you are placing a huge order for any special occasions we may offer you discount. Simply tell us product names or code and we’ll get back to you whether any discount can be offered.
Do you do wholesale? And if so, how can I get a bulk wholesale quotation?
Simply tell us the item names along with the required quantity and sizes and we’ll craft you a wholesale quotation based on your requirements. Our wholesale starts from 50 pieces, however our wholesale minimum order is 50 pieces.
How long does it take to ship an order with various outfits?
Please know that turnaround times vary dress to dress. However, we ensure the delivery of your order keeping the following turnaround times in mind.
- Bridal: 4 to 8 weeks
- Evening and Party Wear: 4 to 6 weeks
- Casual Wear: 3 to 5 weeks
- Sarees: 3 to 5 weeks
Please allow 3-5 business days to deliver anywhere in the world. We use DHL & FedEx for all our orders.
Can I make changes to my order once it is placed?
It depends on what changes you would like to make. Some changes can be made even after placing your order. Simply email us and we’ll let you know if those changes can be made in your order or not. However, any changes can only be accepted within 24 hours of placing the order.
Can I cancel my order?
You can cancel your order within 24 hours. We process your order within 24 hours and start the work on it, therefore we will not accept cancellation after 24 hours. We will charge you 10% cancellation fee.
Standard Shipping Times
| Standard Order Shipped By | Expected Delivery |
| Monday | 3 – 6 business days later |
| Tuesday | 3 – 6 business days later |
| Wednesday | 3 – 6 business days later |
| Thursday | 3 – 6 business days later |
| Friday | 3 – 6 business days later |
| Saturday | 3 – 7 business days later |
| Sunday | 3 – 7 business days later |
| Premium Order Shipped By | Expected Delivery |
| Monday | Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Monday |
| Friday | Tuesday |
| Saturday | Tuesday |
| Sunday | Wednesday |
How can I check the status of my order?
Upon dispatch of your order, we’ll email you an online tracking number. You are also welcome to e-mail queries related to your purchase anytime.
Note:
The color shown on the web pages may differ from what you get in actual the reason is that the color shown on computers is always different from that one in real. also different material shows same color in different variations.
Secure Shopping
Protecting your privacy and the security of your account is important to us. To ensure the security of all your transactions, we:
Build information protection right into our technology, using standards identified in the security industry as best practices.
Use strong encryption methods like Transport Layer Security (TLS) and Secure Socket Layer (SSL) technology to prevent information from being read during transmission between our systems and your browser.
Use multi-layered authentication methods to control access to customer information. If we detect you are accessing your account from a computer you have not used before, we ask additional questions before access is granted.
Ask you to create a unique user name, password, and security questions when you register for online account access.
Proactively disconnect your connection after 15 minutes of inactivity.
Use multiple firewalls and other network security devices.
Send you email alerts when certain changes are made to your account or online profile, like when your password is reset.
Sign up for our email updates
Get the latest on trends, new arrivals, special offers, and sale announcements just bysigning up for our email updates. You don’t have to have an online account with us to receive them, just a valid email address.
If you’re a current customer, we give you information on the products you’re most interested in. We do this by referring to the record of your past purchases, as well as your customer review profile and any email preferences you’ve selected.
To receive a free Gap print catalog, contact our customer service team at +1647-224-1969
Get the Status of your order
For each order, you can see:
- Order details, such as your name, total price and the items included
- Shipping summary, including the shipping carrier used and a tracking number for the package
Your order may take the full estimated shipping time to get to you. If your order status shows up as “in-process” that means we are getting your order ready to go! We’ll do everything possible to make sure your order gets to you by the promised date, including adjust the shipping method if we have to. As soon as your order ships, we will send you an email with all your tracking information.
What happens next?
We process your order as quickly as possible to ensure that you receive it within the specified delivery time. If your order doesn’t arrive within that timeframe, contact us.
Occasionally, high demand causes us to run out of certain items. If we don’t have an item that you’ve ordered in stock, we notify you by email immediately.
In the rare instance that an out-of-stock item is not expected to come back in stock, we cancel the order for that item. In this case, we don’t charge you for the item or any taxes or shipping charges related to it. However, if your order includes other items, taxes and shipping for that part of your order are still charged.
I want to place an order with you but it is safe to use my credit card?
Dhaagay.ca maintains the highest levels of security. We use high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
How can I check the status of my online or in store order?
To check the status of your order, please click here or on the Check Order Status link at the bottom of any page on our web site. You can also call our Customer Care Center anytime at +1 647-224-1969
When checking on the status of my order I received an "In Process" message. What does that mean?
“In Process” means that your order is in the early stages of shipping. Changes to your order cannot be made during this time, but you can always call to make a return or exchange once your order has arrived
How can I find out where my package is?
Once your order has been billed you will receive a confirmation email that confirms that your order has been processed. We will notify you via email with the tracking information when your order is shipped from our Distribution Center. To check the status of your order, please click here or on the Check Order Status link at the bottom of any page on our web site.
My order has shipped but I still can't track it. How can I find out where it is?
Depending on the shipping carrier, tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email from us. If 48 hours have passed and you’re still unable to track your order, please click here or on the Check Order Status link at the bottom of any page on our web site. You can also check the status of your order by calling our Customer Care Center at (800) 411-5116.
I am shipping my order outside of the U.S. Will I be charged additional duties and taxes?
Shipping to Canada: When you place an order at dhaagay.ca, you authorize our customs broker to act as your agent with Customs and Revenue Canada to clear merchandise and process all duties and taxes. Duties are determined as a percentage of the price quoted on our website and differ for each item purchased. Goods and Services Tax (GST) Provincial Sales Tax (PST), and Harmonized Sales Tax (HST) are a percentage of the subtotal of the value of the merchandise purchased and the duties on that merchandise as required by Canadian law. The GST, PST, and/or HST rate is determined by the province to which the merchandise is shipped. All duties and taxes collected are forwarded to the proper Canadian authorities.
Shipping Outside the U.S. & Canada: Your order may be subject to VAT, import duties and taxes, which are levied once your package reaches your country. Dhaagay ships your package DDU, “duties and taxes unpaid”, and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s custom policies, please contact your local customs office.
What forms of payment do you accept online?
We accept the following credit cards at VictoriasSecret.com:
- MasterCard
- VISA
- PayPal
- Western Union
Having an online account with us allows you to check out faster, review past orders, save frequently used addresses, and get the latest on sales and new arrivals. All you need to create an account is a valid email address.
To sign in or sign out
You need your email address—that’s your username—and your password to sign in. You can see whether you’re signed in or not by looking at the top right corner of the website.
- To sign in, click the “Sign in” link and enter your name and password as a returning customer. Sign in now
- To sign out, click the “Sign out” link in the top right corner of the website. If you purchased any items, you can also sign out on the Order Confirmation page that follows the completion of your order.
If you have an account and have forgotten your password, we can provide it for you.
- Click the “Sign in” link in the top right corner of the website, or find your forgotten password.
- Enter the email address used to sign up for this online account and then click the “I Forgot My Password” link.
What happens next?
We show you your password hint.
If you still can’t remember your password or you don’t have a password hint, click “Email It to Me” to have your password sent to the email address on your account.
NOTE: For your security, we delete your saved credit card information when we email your password
To add or change information
You can manage your personal information, including your email address, password, and billing or shipping addresses, at any time.
1. If you’re not already signed in, sign in now and enter your username and password.
In the future, you can click the “Sign in” link in the top right corner of the Gap homepage.
2. Click Your Account in the top right corner of the website.
Your account page shows the various categories of information you can choose to view, edit, or update.
When adding or changing your billing information, be sure to enter your billing address exactly as it appears on your credit card statement. Incomplete or incorrect information may slow your order.
A 10-digit phone number is also required in case of delivery problems.
For security reasons, you’re automatically signed out after 30 minutes of inactivity on our website.
To set or change your customer review profile or email preferences
Help us improve your shopping experience by filling out your customer review profile and setting your email preferences. This allows us to give you the best and latest information available about the products you’re most interested in, including sales and special offers.
1. If you’re not already signed in, sign in now and enter your username and password.
In the future, you can click the “Sign in” link in the top right corner of the Gap homepage.
2. Click Your Account in the top right corner of the website to open your account page.
- In your customer review profile, you can create a profile name, enter your hometown, and provide details about yourself and the brands you like. You can even add a photo. Your profile name is the name that appears if you choose to write reviews of our merchandise.
- For email preferences, you can select specific product areas that you’re interested in, and request information about our other brands and their products. You can also choose to stop receiving marketing information.
